Lacote GUAM Beauty & Skin Care products - FAQ's
The following are a list of FAQ's that we hope you will find useful:
How to order
To order simply click the "Add to Cart" button next to the item you want to order.
This opens a new window (if you have problems please make certain that your browser is set to allow this). On the "Shopping Cart" screen you will see the item you have just ordered. You can then either:
Click the "Proceed to Checkout" button to finalise your purchase and put in your credit card* details, etc.
or
If you want to order another item you can click the "Continue Shopping" button. You will then return to the shop where you can add additional items.
If you want to change the quantities or remove any item simply click the "View Cart" button and alter the quantity or to remove an item put a tick in the appropriate box and then click the "Update Basket" button.
*Please note that for security we use PayPal to process your credit card and your credit card details are not held by us.
VAT
Please note that UK VAT is NOT included as we are only a small trader and therefore do not need to be VAT registered.
Delivery / Despatch
........
Delivery is Free (for a limited time only)
Our "delivery" charges quoted at the checkout include all packing charges. We do not generally charge delivery for each item and you will get significant cost savings by purchasing more than one item.
We can only despatch to the same address as stated on the credit card used and only to destinations on the UK mainland (exc. Highlands). We generally despatch your product within 5 days - although in some very busy periods this may increase to 10 days. If you require your products to be despatched as soon as possible or are concerned about your delivery then please email our customer services (see our contact page for the email address).
Products are sent second class by Royal Mail or parcel courier without insurance so if you require the goods to be insured please email customer services immediately after you have placed your order and they will quote you the additional charge for insurance. We cannot accept responsibility for late delivery and our 14 day returns policy is from the date of despatch to the date received back to our warehouse. To ensure that you get a returned product back in time we suggest that you use a premium service or first class and insure the products against loss.
Out of Stock
If we are temporarily out of stock of any product we will email you and let you know. We will normally hold despatch of all products ordered until the last item is in stock. If you wish to have a part shipment email us back and we will let you know if there are any additional delivery charges.
Product Instructions
SOME PRODUCTS COULD CAUSE PROBLEMS IF NOT USED CAREFULLY AND IN ACCORDANCE WITH THE MANUFACTURE'S INSTRUCTIONS.
CAUTION: SOME PEOPLE MAY BE ALERGIC TO THESE PRODUCTS (as any other beauty product). All customers must read the instructions supplied with the products before use. We suggest that you always try a small amount of the product (for example a little bit behind an ear) and check that there are no adverse reactions - before using on larger areas. We cannot accept any responsibility for misuse of the products we supply if you do not understand how to use the product after carefully reading the instructions supplied then please contact our customer services. DO NOT USE A PRODUCT UNTIL YOU UNDERSTAND HOW TO USE IT.
Returns
In the unlikely event that you are not satisfied with your purchase we will refund you the cost of the item(s) excluding postage and packing as long as it is returned to us within 14 days (from despatch) in a "as new" condition (for definition of "as new" see below). To return an item you must first get a returns note number from us so that we ensure that your credit card is refunded. To do this email us first. This email must include either a copy of the email you were sent when you first ordered (this includes the information listed below) plus which items you wish to return and your reason for return, or alternatively the following information:
- Your order number
- Date ordered
- Your address and contact telephone number
- Each of the items you ordered and their price
- Which items you wish to return
- Reason for return of each item
Proving you send the above information we will email you a Returns Number which must be clearly put on the outside packaging on the reverse side to the address. Packages received without a Returns Number or after 14 days from original despatch will not be accepted.
Address of our despatch department:
JBS Store, c/o JBS Fulfilment Ltd, 41 Invincible Road, Farnborough, Hampshire GU16 8SS
We cannot accept responsibility for late delivery and our 14 day returns policy is from the date of despatch to the date received back to our warehouse. To ensure that you get a returned product back in time we suggest that you use a premium service or first class. You may also want to use a service which insures delivery such as a 'registered' postal service.
'As New' - definition
All items returned to us must be in an "as new" condition. This will mean that:
All parts, leaflets, manuals and the original packaging are returned in the condition that they were sent to you. You must ensure that you re-wrap any parts so that they are in a suitable condition to send to another client.
Seals (if any) must NOT be broken.
Products MUST be unused.
All parts/packaging must be clean and have no scratches, chips or other form of damage.
Refunds will not be given if any product is returned which does not meet the above "as new" definition and you will be charged postage if you then want the product returned to you.
Lacote GUAM
Lacote GUAM - these names and all other product names used on this site are accepted to be registered trade marks of manufacturer of these products: Lacote S.r.l. of Modena, Italy.
The product descriptions used on this site are the manufacturer's text and references to beauty terms and descriptions of effects are theirs. As a company registered within the EU any product claims or comments should be addressed to the manufacturer.
A full list of terms and conditions is available on request.