CONTACT US
Before contacting us please make certain that you have read the information on our Home page and any notes on our FAQs page.
Order Enquiries
If you have any problem or concern regarding delivery then you can contact us at the following e-mail address:
bargainstore@jbsdirect.com
Your question will be answered by one of customer services staff normally within two to three working days.
Please note that we manage to keep our prices at these bargain levels because we are an internet only based store and can only provide limited email, telephone customer support. We want to keep all of our staff dedicated to despatching your orders quickly and efficiently and to solving any problems delivery problems.
Returns
In the unlikely event that you are not satisfied with your purchase we will refund you the cost of the item(s) excluding postage as long as it is returned to us within 14 days in a "as new" condition (for more details please see our FAQs page). To return an item you must first get a returns note number from us so that we ensure that your credit card is refunded. To do this email us at: returns@jbsdirect.com
This email must include either a copy of the email you were sent when you first ordered (this includes the information listed below) plus which items you wish to return and your reason for return,
or alternatively
the following information:
Your order number
Date ordered
Your address and contact telephone number
Each of the items you ordered and their price (exc. VAT)
Which items you wish to return
Reason for return of each item
Proving you send the above information we will email you a Returns Number which must be clearly put on the outside packaging on the reverse side to the address. Packages received without a Returns Number or after 14 days from original despatch will not be accepted.
Address of our despatch department:
JBS Store, JBS Fulfilment Limited, 41 Invincible Road, Farnborough, Hampshire GU16 8SS
On-line Ordering Problems
If you are having trouble with placing an order on-line you may phone an order through by calling:
Telephone: 01252 894850
Our sales staff on this number cannot answer any other queries - please use the email address above.
Company registered in England and Wales No:
5834791
Registered address:
JBS Fulfilment Limited, 17a Yorkersgate, Malton, N Yorkshire YO17 7AA