FAQs
The following are a list of FAQs that we hope you will find useful:
How to order
Please refer to the instructions at the bottom of each page.
VAT
Please note that UK VAT is NOT included as we are only a small trader and therefore do not need to be VAT registered.
Delivery / Despatch
Our "delivery" charges quoted at the checkout include all packing charges. We do not generally charge delivery for each item and you will get significant cost savings by purchasing more than one item.
We can only despatch to the same address as stated on the credit card used and only to destinations on the UK mainland (exc. Highlands). We generally despatch your product within 3 to 5 days - although in some very busy periods this may increase to 14 days. If you require your products to be despatched as soon as possible or are concerned about your delivery then please email our customer services at bargainstore@jbsdirect.com.
Products are sent second class by Royal Mail or courier without insurance so if you require the goods to be insured please contact customer services at bargainstore@jbsdirect.com immediately after you have placed your order and they will quote you the additional charge for insurance. We cannot accept resposibility for late delivery and our 14 day returns policy is from the date of despatch to the date received back to our warehouse. To ensure that you get a returned product back in time we suggest that you use a premium service or first class.
Out of Stock
These low prices are only while stock last and will not be repeated once our stock of a product is exhausted. All of our products are new and are not ex-rental and have not been used before. We hold limited stocks of all items so you must order quickly to secure your items. Any items we have not got in stock will be refunded back to your credit card. If you have ordered more than one item we will despatch the items we have to you and refund the ones which are out of stock.
DVD compatibility
All DVDs sold are compatible with players sold in the UK as Region 2.
Product Instructions
SOME PRODUCTS COULD CAUSE INJURY IF NOT USED CAREFULLY AND IN ACCORDANCE WITH THE MANUFACTURE'S INSTRUCTIONS.
CAUTION: SOME KITCHEN PRODUCTS CONTAIN VERY SHARP BLADES TAKE GREAT CARE WHEN HANDLING AND KEEP OUT OF REACH OF CHILDREN AND PETS. All customers must read the instructions supplied with the products before use. We cannot accept any responsibility for misuse of the products we supply if you do not understand how to use the product after carefully reading the instructions supplied then please contact our customer services. DO NOT USE A PRODUCT UNTIL YOU UNDERSTAND HOW TO USE IT SAFELY.
Returns
In the unlikely event that you are not satisfied with your purchase we will refund you the cost of the item(s) excluding postage as long as it is returned to us within 14 days (from despatch) in a "as new" condition (for definition of "as new" see below). To return an item you must first get a returns note number from us so that we ensure that your credit card is refunded. To do this email us at: returns@jbsdirect.com
This email must include either a copy of the email you were sent when you first ordered (this includes the information listed below) plus which items you wish to return and your reason for return,
or alternatively
the following information:
- Your order number
- Date ordered
- Your address and contact telephone number
- Each of the items you ordered and their price
- Which items you wish to return
- Reason for return of each item
Proving you send the above information we will email you a Returns Number which must be clearly put on the outside packaging on the reverse side to the address. Packages received without a Returns Number or after 14 days from original despatch will not be accepted.
Address of our despatch department:
JBS Store, c/o JBS Fulfilment Ltd, 41 Invincible Road, Farnborough, Hampshire GU16 8SS
We cannot accept resposibility for late delivery and our 14 day returns policy is from the date of despatch to the date received back to our warehouse. To ensure that you get a returned product back in time we suggest that you use a premium service or first class. You may also want to use a service which insures delivery such as a 'registered' postal service.
'As New' - definition
All items returned to us must be in an "as new" condition. This will mean that:
All parts, leaflets, manuals and the original packaging are returned in the condition that they were sent to you. You must ensure that you re-wrap any parts so that they are in a suitable condition to send to another client.
Seals (if any) must NOT be broken.
Products such as hair products and kitchen products must be unused.
All parts must be clean and have no scratches, chips or other form of damage.
Refunds will not be given if any product is returned which does not meet the above "as new" definition and you will be charged to return the product to you.
A full list of terms and conditions is available on request.