JBS Direct in the UK are an ideal direct mailing and fulfilment services partner to the Hotel Industry. We have years of experience, in handling brochure response fulfilment, mass national press and DRTV campaigns, high or low volume direct mailings, trade show delivery and support and general warehousing and storage services. In addition we have exceptional IT programmers in-house who can design and build relational databases from which mailing programmes are managed and fulfiled, we can custom build web forms which link to our website from yours to enable flexible fulfilment. We have the variety of services to satisfy and exceed your mailing and fulfilment expectations.
At JBS we recognise the significance of your promotional material and the importance of distributing to either consumers or the trade in an efficient and economical manner. This is why JBS Direct has designed and built a fulfilment system capable of handling both the front and back ends, but flexible enough to allow you to choose the bit you actually need.
Hotels – Brochure Fulfilment Services
JBS can receive your brochure orders from your website, by phone, email or post. From receipt, they are entered either manually, or if data formats have been pre-defined exported into the front end of our system ‘Centre Call’. From there the information drops into the back end of the system, ‘Auto Ops’ which automatically generates the relevant labels and letters or whatever printed matter forms part of your brochure ordering response packs.
Once all the printed matter has been generated it moves onto the fulfilment teams where the relevant letters and labels are matched to the promotional material ordered, then enclosed into the appropriate envelopes and finally despatched by the clients chosen postal service.
The front end of the system holds all the information which forms the basis of the clients reports: name and address of enquirer, how they enquired, what they ordered, the fulfilment audit (date ordered, date processed, date printed and fulfiled and date despatched) and other value added information, most commonly where they heard about your company. These reports can be web enabled so as to offer not only real time reporting but also complete transparency through the fulfilment process.
Hotels – Direct Mail
Selection and processing
JBS also offers extensive direct mailing services. Either receiving data files externally or extracting targeted data from a database managed in house we will run data through our thorough data processing routine to ensure it is in the best possible state for mailing.
JBS provide printing and personalization using either (B&W) laser printers or inkjetters. JBS also have bulk label printers as an additional addressing option.
Depending on the specification of the direct mailing we will either hand enclose the contents of the mailer or use our enclosing machines for larger volumes. Whilst there are no restrictions for hand enclosing, our machines will enclose up to 8 items into either DL or C5 wallets. If you wish we can liaise with your designers to ensure machine compatibility.
Hotels – Storage and Warehousing
To store your valuable brochures, JBS Direct’s facility in Farnborough has a 10,000sq ft warehouse where all your precious promotional material will be stored and managed in a clean and modern environment.
Hotels – Show/events services
Over the years JBS has recognized that from November to March there are a number of travel trade shows both in the UK and across Europe. JBS Direct has therefore developed a dedicated exhibition service for many of our clients. We consolidate show deliveries where possible to offer a cost effective and flexible door to stand service.
Hotels - Call Centre
JBS Direct operate a small Call Centre to give your customers a friendly and individual service for both in-bound and out-bound projects. With our Lucent Index Call Centre system we can offer fully automated telephone lines 24 hours a day 7 days a week for mass response campaigns. In addition we can programme caller options to allow the enquirer to call switch direct to your reservations department.
JBS Direct ........ your best choice of Fulfilment and Mailing partner
For more details please contact our sales and marketing team.