If your interest is in Order Fulfilment services for your Internet Shopping web site JBS Direct has the skills and background to make certain that the 'back-end' systems function as seamlessly as possible and ensure that your customers receive the correct products on time. Whatever the size of your Internet Shopping enterprise whether you have just a few lines or a hundred we can help you.
Depending on the size of your operation JBS can offer several solutions tailored to your individual needs. Described below are some of the key fulfilment services that we can offer you. If you are a new start-up / venture then please also see our Start-Up section below.
Internet Shopping - Order Processing
JBS Direct can receive your internet orders from your web site by FTP transfer or by email. With the majority of our customers the most important interface is obviously the link to their web site. This critical link requires particular care and forward planning. JBS Direct's IT department can liaise directly with your Web site people so that a smooth interface is assured. We can take the order information from the web site on a timed basis e.g. daily or each individual order - as you prefer.
Orders are automatically transferred to AutoOps, our own bespoke system, which organises the information and automatically produces the parcel labels, delivery notes and any personalised letter.
Internet Shopping - Printing
JBS Direct provide printing and personalisation using either Laser or Inkjet printing. JBS also have bulk label printers for parcel addressing. We can set any letter text up for you or mailmerge to your preset letter or letters. If you require different types of letter these can even be automatically selected depending on the order or client profile - against rules that you define and we programme into our AutoOps system.
Internet Shopping - Fulfilment
Your fulfilment requirements may be very complex or simple. JBS are used to dealing with virtually all types of parcel packs. JBS can advise you on packaging types and parcel rates so that you get the deal that best suits you and your products. Our Fulfilment teams will ensure that your parcels are packed in accordance with your specifications and will be despatched within the time you require. JBS can offer you many methods for despatch from normal Royal Mail to parcel carriers and couriers.
Internet Shopping - Warehousing
To store your goods JBS Direct's facility in Farnborough (Hampshire, UK) has a 10,000sq ft warehouse where your precious goods can be stored in a clean and modern environment. Our IT can also provide you with a bespoke link to your own stock system - to give you total visibility of your media or goods. We can also upload the stock data to your web server if required.
Internet Shopping - Call Centre
JBS Direct operate a small Call Centre to give your customers a friendly and individual service with both inbound or outbound calls. We can also provide Merchant facilities (through Worldpay) for taking credit card orders. This facility is particularly useful if your organisation is a new start-up or has outgrown in-house call-handling. With our Lucent Index Call Centre system we can also offer an individual 24 hour mass-response recorded answering service with live-operator call response on the next working day giving you a cost-effective option without loosing potential customers.
Internet Shopping - New Start-Ups / New Ventures
If you are about to embark on a new and exciting enterprise you may want to keep your Fulfilment model simple in those important early stages. JBS Direct has often provided services to organisations like yours and understands the needs of a small developing Internet Shopping client. We provide small Start-Ups with the ability to grow their Fulfilment services as their turnover increases using our flexible processing system options.
If you wish JBS can offer you advice on lots of issues of Internet Shopping Order Fulfilment such as packaging types and parcel rates so that you get the deal that best suits you and your products. We can look after as little or as much of the 'back-end' and 'front-end' as you require. We can handle all of your customer interface utilising our Call Centre and all of the Fulfilment or just the pack and despatch activities.
The key as we see it for a new venture is flexibility - the services must adapt to the changing needs of a young company depending on the volumes. We want you to succeed and will offer you as much assistance and advise as we can to ensure that you have a prosperous future.
JBS Direct ........ your best choice of Internet Shopping Fulfilment partner.
For more details please contact our sales and marketing team.